Introduction
This Privacy Policy ("Policy") governs your use of ChartUp, a Telegram trading simulation bot and web-based service operated by CMT LABS LIMITED S.A., a company incorporated under the laws of the Republic of Panama ("ChartUp," "we," "us," or "our"). This Policy explains what information we collect, how it is used, and your rights regarding that information.
By accessing or using ChartUp—whether via the website or Telegram bot interface—you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, you must immediately discontinue use of all ChartUp services.
1. Age Restriction
ChartUp is intended solely for users who are 18 years of age or older. We do not knowingly collect or solicit information from anyone under 18. If we learn that information has been collected from a user under 18, we will delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.
2. Information We Collect
ChartUp is designed with a privacy-first approach. We do not intentionally collect or store personal data beyond what is strictly necessary for service delivery.
Information That May Be Processed In the course of using the Service, certain technical identifiers may be visible or transmitted:
Telegram user identifier (user ID and/or username) for bot interaction and order tracking
Blockchain wallet addresses for payment processing
Public blockchain transaction data for payment confirmation
Order details and service configuration preferences
Information We Do Not Collect
Private keys or seed phrases
Wallet balances or transaction histories beyond payment confirmation
Personal identification documents
Email addresses or phone numbers (unless voluntarily provided for support)
IP addresses or location data
Browsing history or behavioral data
We do not use collected identifiers to track users, build profiles, or engage in behavioral analysis.
3. How We Use Information
Information processed is used strictly for operational purposes:
Processing and delivering orders
Confirming payment transactions
Tracking referral activity
Providing customer support
Preventing fraud and abuse
Maintaining service functionality and performance
We do not use information for marketing, advertising, behavioral profiling, or any purpose unrelated to service delivery.
4. Information Sharing and Disclosure
We do not sell, rent, trade, or share your information with third parties, except:
Service Providers: We may share limited technical data with infrastructure providers necessary to operate the Service, bound by confidentiality obligations.
Blockchain Networks: Transaction data is inherently public on blockchain networks and visible to anyone.
Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
Protection of Rights: We may disclose information to protect the rights, property, or safety of ChartUp, our users, or others.
5. Cookies and Tracking
The ChartUp website may use minimal session data (cookies or local storage) solely to:
Maintain session state
Store order history and preferences
Ensure proper functionality
Third-Party Analytics We may use industry-standard analytics tools such as Google Analytics to understand website usage patterns and improve service performance. These tools are operated by third parties and are subject to their own privacy policies. ChartUp does not control and is not responsible for the data collection practices of these third-party services. By using our website, you consent to the use of such tools in accordance with standard industry practices. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or adjusting your browser settings.
We do not share data with advertising networks or data brokers.
6. Data Retention
ChartUp does not collect or store personal data beyond active sessions. Any temporary technical data (such as messages sent to the Telegram bot) is not retained, logged, or archived after the session ends.
Order records may be retained for accounting, dispute resolution, and fraud prevention purposes.
7. Data Security
We implement reasonable security measures to protect information during transmission and processing:
Encrypted communications (TLS/SSL) between clients and servers
Secure payment address generation
Access controls limiting data access to authorized systems
However, no method of electronic transmission or storage is 100% secure. While we strive to protect information, we cannot guarantee absolute security and accept no liability for unauthorized access resulting from circumstances beyond our reasonable control.
8. Your Rights
Since ChartUp does not collect or store personal data beyond active sessions, users retain full control of their information at all times.
Depending on your jurisdiction, you may have the right to:
Request access to information we hold about you
Request correction or deletion of your information
Object to or restrict certain processing activities
To exercise these rights, contact us via the channels listed below. We will respond to valid requests within a reasonable timeframe.
9. Third-Party Platforms
The Service interacts with third-party platforms including Telegram, Solana blockchain, and various liquidity platforms. We are not responsible for the privacy practices, content, or policies of any third party. We encourage you to review the privacy policies of any third-party services you access.
10. International Use
ChartUp is operated from the Republic of Panama. By using the Service from outside this jurisdiction, you consent to the transfer and processing of any technical data in accordance with Panamanian law, even if your local privacy regulations differ.
11. Disclaimer of Liability
ChartUp provides services on an "as-is" basis. We make no warranties regarding the security or privacy of information transmitted over the internet or blockchain networks. We are not liable for any unauthorized access, data breaches, or losses resulting from circumstances beyond our reasonable control.
Your use of ChartUp is at your own risk. You are solely responsible for maintaining the security of your own devices, wallets, and credentials.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Service after modifications constitutes acceptance of the updated Policy.
It is your responsibility to review this Policy periodically.
13. Contact
For privacy inquiries or questions regarding this Policy:
Email: support@chartup.io Telegram Support: @chartup_support
Acknowledgment
By accessing or using ChartUp, you confirm that you have read, understood, and agreed to be bound by this Privacy Policy.